Terms of Service

1. About BeatGram

BeatGram is a service that creates personalised, AI-generated songs based on content and preferences you provide (“Inputs”). We are a UK-based company. Our contact details are available on request.

2. Eligibility

You must be at least 18 years old to use the Service. If you are under 18, you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.

3. Your Account

You may need to verify your email address to access certain features. You are responsible for maintaining the confidentiality of any login credentials and for all activity under your account. You must provide accurate and complete information when using the Service.

4. Orders and Payment

All prices are displayed in your local currency (or GBP for UK customers) and include applicable taxes where required. Payment is processed securely through Stripe, our third-party payment provider. By placing an order, you authorise us to charge your payment method for the total amount shown at checkout.

We reserve the right to refuse or cancel any order at our sole discretion. If we cancel an order after payment, you will receive a full refund.

Promotional codes are subject to their specific terms and may be withdrawn or modified at any time. Only one promotional code may be applied per order unless otherwise stated.

5. Digital Content and Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day right to cancel orders for digital content. However, because our songs are created specifically for you and cannot be resold, this right does not apply once we begin creating your song.

At checkout, you will be asked to give your express consent to us beginning work on your song immediately and to acknowledge that you will lose your right to cancel once work begins. If you do not provide this consent, we will wait 14 days before starting work on your order.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. If the delivered song is faulty, not as described, or not of satisfactory quality, you may be entitled to a repair, replacement, or refund.

6. Refunds

Because our songs are personalised digital content created specifically for you, we generally do not offer refunds once work on your order has begun with your consent.

We will provide a full refund if: (a) we are unable to deliver your song due to a technical failure on our part, (b) we cancel your order before work begins, or (c) the delivered song is materially defective and we are unable to rectify the issue.

To request a refund, contact us with your order number and a description of the issue. We will review each request on a case-by-case basis.

7. Your Inputs

You retain ownership of any text, lyrics, stories, or other content you provide to us as Inputs for song creation. By submitting Inputs, you grant BeatGram a non-exclusive, worldwide, royalty-free licence to use, reproduce, and process those Inputs solely for the purpose of providing the Service to you (i.e., generating your song).

You warrant that your Inputs: (a) are your own original work or you have the right to use them, (b) do not infringe any third party's intellectual property rights, and (c) do not contain any unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable content.

We reserve the right to refuse to process any Inputs that we believe, in our sole discretion, violate these Terms or applicable law.

8. Generated Songs — Ownership and Rights

Songs created through BeatGram are for personal, non-commercial use only. You may not sell, license, distribute for profit, synchronise with commercial content, publicly perform for commercial gain, or otherwise exploit any Generated Content for commercial purposes. This includes using Generated Content in monetised videos, advertisements, commercial podcasts, or any revenue-generating activity.

To the fullest extent permitted by law, BeatGram assigns to you all intellectual property rights (if any) in the AI-generated song output (“Generated Content”) created from your Inputs. This means you may use, share, and enjoy your song for personal, non-commercial purposes.

BeatGram makes no warranty or representation that any Generated Content is original, non-infringing, or capable of copyright protection. AI-generated works may not attract full copyright protection under UK law, and this area of law is evolving. You are solely responsible for reviewing Generated Content before any commercial use or public distribution.

BeatGram retains all rights, title, and interest in and to the Service itself, including the underlying AI models, algorithms, software, templates, and any pre-existing materials incorporated into the Service.

Song files are available for download for a limited period after delivery. We recommend downloading and backing up your songs promptly. BeatGram is not responsible for lost or unavailable content after the stated availability period.

9. AI-Generated Content Disclaimer

Our songs are generated using artificial intelligence. While we strive for quality, AI output may sometimes be unpredictable, inconsistent, or contain errors. We do not guarantee that Generated Content will meet your specific expectations regarding style, quality, emotional tone, or lyrical content.

Generated Content may occasionally bear coincidental resemblance to existing copyrighted works. If you believe a song generated through our Service infringes your copyright, please contact us immediately.

10. Acceptable Use

You agree not to use the Service to:

• Generate content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable;
• Generate content that impersonates any person or entity, or falsely states or otherwise misrepresents your affiliation with a person or entity;
• Generate content that infringes any patent, trademark, trade secret, copyright, or other proprietary right of any party;
• Upload or transmit viruses, malware, or any other malicious code;
• Interfere with or disrupt the Service or servers or networks connected to the Service;
• Attempt to reverse engineer, decompile, or extract the underlying AI models, algorithms, or source code of the Service;
• Use the Service for any commercial purpose not expressly authorised by us, including reselling Generated Content as your own creative service.

11. Third-Party Services

The Service integrates with third-party services including Stripe (payment processing), Resend (email delivery), and various hosting and AI service providers. Your use of these services is subject to their respective terms and privacy policies. BeatGram is not responsible for the acts or omissions of third-party providers.

12. Limitation of Liability

To the maximum extent permitted by applicable law, BeatGram shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from: (a) your use or inability to use the Service; (b) any conduct or content of any third party on the Service; or (c) unauthorised access, use, or alteration of your transmissions or content.

Our total liability to you for any claim arising out of or relating to these Terms or your use of the Service shall not exceed the amount you paid to BeatGram for the specific order giving rise to the claim.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under applicable law (including your statutory rights under the Consumer Rights Act 2015).

13. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

14. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email (if you have an account) or by posting a notice on our website prior to the changes becoming effective. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer residing in another jurisdiction, you may also benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

17. Contact

For questions about these Terms, or to exercise any of your rights, please contact us at our registered address or via email. Contact details are available on our website.